Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
HSBC Service Delivery, the Kraków-based global service centre of the HSBC banking group, is undergoing a restructuring affecting its Polish operations. Media reports indicate that around 400 jobs may be cut at the Kraków centre, which employs more than 6,000 professionals and provides operational, technology, risk and business services to HSBC entities in 27 countries.
HSBC confirmed that employees were informed in June 2026 about the reduction of 128 positions, affecting areas including IT, HR and cybersecurity. The restructuring is linked to HSBC’s global transformation, changes in its service delivery model and the transfer of some tasks and processes to India, alongside wider cost and automation pressures in the business services sector. HSBC stated that the changes do not mean a withdrawal from Kraków and that the centre will focus on more specialised roles. Affected employees are to receive redeployment support, retraining, severance payments and additional benefits.
Updated, 03/09/2026 HSBC Service Delivery confirmed an additional 134 redundancies at its Krakow centre in late August 2026, bringing the total workforce reduction to 262 employees after the earlier 128 cuts in June. The redundancies affected 93 employees in finance, 18 in banking operations, 16 in risk and compliance, and several employees in other departments. The restructuring continues as part of HSBC’s global transformation, with ongoing transfer of some tasks to India and no change to the site’s status or planned investment.
Eurofound (2026), HSBC Service Delivery, Offshoring/Delocalisation in Poland, factsheet number 300691, European Restructuring Monitor. Dublin, https://dev.eurofound.europa.eu/restructuring-events/detail/300691.
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