The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Wholesale / Retail Retail trade Retail sale of other goods, except motor vehicles and motorcycles 47.71 - Retail sale of clothing
450 jobs Number of planned job losses
200 jobs Number of planned job creations
Announcement Date
8 April 2025
Employment effect (start)
8 April 2025
Foreseen end date
30 September 2025
Description
Zalando, a German online clothing retailer in the e-commerce sector, has announced the dismissal of around 450 jobs in Berlin as part of a reorganisation of its customer service; all employees of the three internal customer service units are affected.
The restructuring involves the closure of the three internal units and the creation of a new internal entity with approximately 200 jobs in late summer 2025. The new roles will focus on complex customer enquiries such as fraud cases, while general requests such as shipping status will continue to be handled by external service providers. All dismissed employees will be eligible to apply for the new positions.
The job losses take the form of direct redundancies, with all 450 redundancies communicated simultaneously by email.
Talks with employees and their representatives are already underway, with the aim of finding a mutually agreeable solution and mitigating the impact of the restructuring.
Zalando, headquartered in Berlin, currently has over 15,000 employees worldwide. The last major restructuring of Zalando in Germany was in 2018 Zaland - DE.
Eurofound (2025), Zalando, Closure in Germany, factsheet number 202685, European Restructuring Monitor. Dublin, https://dev.eurofound.europa.eu/restructuring-events/detail/202685.
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