The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Adminstrative / Support Services Office administrative, office support and other business support activities Activities of call centres 82.20 - Activities of call centres
536 jobs Number of planned job losses
Announcement Date
13 March 2025
Employment effect (start)
27 April 2025
Foreseen end date
27 May 2025
Description
CPM, a Spanish call centre, has reached an agreement with trade unions regarding an employment redundancy file (ERE) at its call centre in Barcelona, reducing dismissals from the initially proposed 577 employees to 536.
Under the terms negotiated, affected workers will receive compensation of 25 days' pay per year of employment, slightly above the statutory minimum of 20 days but below recent sector precedents. The redundancy was triggered primarily by the loss of several major clients. Although supported by the majority union, the deal has been strongly criticised by other unions, which described it as the sector's worst settlement in years. The agreement follows one month of intense negotiations, concluding just within the legally permitted timeframe
Eurofound (2025), CPM, Internal restructuring in Spain, factsheet number 202655, European Restructuring Monitor. Dublin, https://dev.eurofound.europa.eu/restructuring-events/detail/202655.
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